This Privacy Policy explains how the Pakhtunkhwa Highway Authority, Government of Khyber Pakhtunkhwa, collects, uses, and protects information when you visit our official website.
Introduction
The PKHA is committed to protecting your privacy. This policy applies to all information collected through this website and any associated digital services. By using our website, you consent to the practices described in this policy.
Information We Collect
We may collect the following categories of information:
- Personal Identification: Name, designation, CNIC number, and contact details when you lodge a grievance, submit a booking request, or use other official forms. Employee records are held in the Authority's HRMIS for service cards and service matters.
- Usage Data: IP address, browser type, pages visited, and timestamps, collected automatically for security and analytics purposes.
- Communications: Queries, feedback, or messages you submit through our contact or query forms.
- Cookies & Session Data: Technical cookies required for website functionality and session management.
How We Use Your Information
- To process grievances, bookings, service cards, and other official applications.
- To respond to public queries and provide citizen services.
- To improve website functionality, security, and user experience.
- To comply with legal obligations and government directives.
- To send relevant notifications or updates regarding your application or request.
Information Sharing
We do not sell, trade, or rent your personal information to third parties. Information may be shared:
- With other government departments as required for official processes.
- With law enforcement or judicial authorities when required by law.
- With authorised technical service providers bound by confidentiality obligations.
Data Security
We implement appropriate technical and organisational security measures to protect your information against unauthorised access, disclosure, alteration, or destruction. Access to personal data is restricted to authorised personnel only.
Your Rights
You have the right to request access to personal information we hold about you, and to request corrections where necessary. To exercise these rights, please contact us through the official channels listed on our Contacts page.
Policy Updates
This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. The date of the most recent revision will always be displayed at the top of this page. Continued use of the website after any changes constitutes acceptance of the updated policy.
Contact
For privacy-related concerns, please contact the Directorate of Information Technology, PKHA Building, Attached Departments Complex, Gate No. 5, Khyber Road, Peshawar Cantt (info@pkha.gov.pk), or visit our Contacts page.