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Support & Guidance
Find answers to common questions and learn how to use the services offered by the Pakhtunkhwa Highway Authority, Government of Khyber Pakhtunkhwa.
6 Online Services
Response within 5 Working Days
Support via Contacts Page
Browse by Topic
Grievances & Complaints
Report a problem on a Provincial Highway and track it until it is resolved.
Guest House Booking
Browse, reserve, and pay for government guest house rooms online.
Downloads
Access official forms, regulations, tender documents, RTI disclosures, and circulars.
News & Notifications
Stay updated with the latest news, circulars, and official notifications.
Contact an Officer
Find contact details for officers in each directorate and regional division.
Gallery
Browse photos of PKHA projects, events and activities.
Organogram
View the organisational structure of the Authority.
Grievances: Frequently Asked Questions
What can I complain about?
Anything to do with a Provincial Highway or PKHA's services, such as damaged roads, potholes, blocked drains, encroachments on the Right of Way, unsafe works, delays, or the conduct of staff and contractors.
How do I lodge a grievance?
Open the Grievance Redressal page, choose a category, describe the problem and its location, and attach photos if you have them. You will receive a tracking number when you submit.
How do I check the status of my grievance?
Enter your tracking number on the Track Grievance page to see its current status and the action taken.
Service Card: Frequently Asked Questions
Who is eligible to apply for an official service card?
Employees of the Pakhtunkhwa Highway Authority are eligible. You must have an active posting on record in PKHA's HRMIS.
How do I apply for a service card?
Service cards are issued by the Human Resource wing of the Directorate of Administration from your record in HRMIS. Contact your section to request one; make sure your photo, contact details and posting are up to date in HRMIS.
How long does it take to process a service card application?
A card is issued as soon as it is applied for, provided your HRMIS record is complete. It is then printed and can be collected from the Directorate of Administration.
How is my service card verified?
Each issued service card carries a unique QR code. Scanning the QR code with any device will instantly verify the card's authenticity against our official records.
Guest House Booking: Frequently Asked Questions
Who can book a government guest house room?
Government officers on official duty are eligible to book rooms at the government rest houses and guest houses listed on the booking portal. You must register on the booking portal with a valid government email or identity.
How do I register on the booking portal?
Open the Booking Portal, sign in with your Google account and complete the registration form. Your account will be reviewed before you can make bookings.
How do I pay for a booking?
After your booking is confirmed, visit the Payments section in your booking dashboard. Payments are processed electronically through our integrated e-payment gateway.
Can I cancel a booking?
Yes. Log in to your booking dashboard and use the cancel option against the relevant booking. Cancellations are subject to the booking policy shown on the portal.
How do I get my room permit?
Once your booking is confirmed and payment is processed, a digital permit is generated and available from your booking dashboard. You can also verify a permit using the Permit Verification link on the permit itself.
General Website Questions
Where can I find official circulars and notifications?
Visit the News & Updates section or the Downloads page. Both are regularly updated with official communications.
How do I subscribe to notifications?
Use the newsletter subscription form available in the website footer to receive updates directly to your email.
Where can I find rules and regulations?
The Downloads page is categorised by type, including the PKHA Ordinance, PKHA Service Regulations 2026, procurement documents and Right to Information disclosures. You can filter by category to find what you need.
How do I report an issue with the website?
Use the Contacts page to reach the Directorate of Information Technology. Please describe the issue in detail, including the page URL where the problem occurred.
Is this website accessible on mobile?
Yes. The website is fully responsive and works on all screen sizes including smartphones and tablets. Dark mode is also supported. For accessibility information, visit our Accessibility Statement.
Still Need Help?
If you could not find the answer you were looking for, please reach out to us directly. Our team will respond within 5 working days.
- Visit the Contacts page for officer-wise contact information.
- Write to: PKHA Building, Attached Departments Complex, Gate No. 5, Khyber Road, Peshawar Cantt.
- Call +92 91 9213522 or email info@pkha.gov.pk.